Troubleshooting
The problems that come up most, and what to do about each.
A stage seems stuck
First check whether it is waiting for you: a gated stage holds indefinitely until approved, and it will be sitting in Approvals. If it is genuinely running, the pipeline screen streams the agent’s reasoning — silence there for a long time is worth reporting.
A scene rendered badly
Retry that clip from the Production board rather than restarting the run. You can edit the prompt before retrying. If several scenes are wrong in the same way, request changes at Direction instead — the problem is the plan, not the render.
A renderer is greyed out
Either its service is temporarily unavailable — the selector says which — or your remaining budget cannot cover that scene under that renderer. The first resolves itself; the second is answered on Plan & Usage.
A capability is locked
Avatars, voice cloning, ElevenLabs voices and priority rendering are tied to plan tiers. The Plans page names which tier unlocks what.
Analytics are empty
Analytics need a connected YouTube channel and at least one published video the sync can match. Until then the screens stay empty rather than showing placeholder numbers.
Still stuck
Contact us with the video’s link. The agent log for that video, especially with Advanced mode on, usually contains the answer — and it is the first thing we will look at.